Food Delivery Marketplace
Restaurant partner operations portal for onboarding and promotions.
A marketplace use case for helping restaurant partners manage onboarding, promotion requests, support issues and performance visibility in one practical workflow.
Public Context
Yemeksepeti is a food delivery marketplace in Turkey, coordinating customers, restaurants and city-level operations at high volume.
The Challenge
What needed to work.
Restaurant partners need quick onboarding, clear promotion workflows and simple issue tracking. Marketplace teams need visibility into partner readiness, campaign participation and recurring bottlenecks.
Map the partner lifecycle from signup and menu readiness to campaign participation and support escalation.
Build a partner portal for onboarding tasks, promotion requests, operational tickets and status updates.
Use partner behaviour data to identify friction points, campaign readiness and categories needing support.
Deliverables
- →Restaurant partner portal
- →Onboarding checklist
- →Promotion request workflow
- →Operational ticket tracking
- →Partner readiness dashboard
Operational Outcomes
- →More structured onboarding for new restaurant partners.
- →Clearer promotion workflows between partners and marketplace teams.
- →Better visibility into repeated support issues and readiness gaps.
- →A scalable operations layer for city and category teams.
Next step: Add automated recommendations for partner education, campaign eligibility and operational support.
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